How do I track my order?

You can check your Hampden order online at any time. This works the same way for personalized and non-personalized orders. The only difference is how long an order sits in production before it ships, which is covered in when will my order ship.

Checking your order

There are two ways in:

• With an account. Create an account, or sign in to the one you used at checkout, to see your order status and shipping updates.
• As a guest. Use your guest order number to look up the same status and shipping updates without an account.

Your order number is in the email receipt sent when your order was confirmed. Status updates follow by email as your watch is prepared and shipped.

If your confirmation email hasn't arrived

Check your spam or junk folder first, since order confirmations often land there. It's also worth checking whether the address you used at checkout has a typo in it.

If you still can't find it, contact us and our team will locate your order and resend the details. It helps to include the name and email address used on the order.

When tracking appears, and why it can look empty at first

Your tracking number is created before your watch physically leaves us, so the number often arrives before there's anything to see. Allow up to 72 hours after you receive it before an expected delivery date appears. A tracking page that shows a number but no delivery estimate during that window is working normally.

If you ordered an engraved watch, the wait is longer, because your order spends time in design and production before it ships at all. When your order ships sets out both timelines.

If tracking still hasn't moved

If more than 72 hours have passed and there's still no expected delivery date, or tracking has stopped updating for several days, email hello@hampdenwatch.com with your order number. We reply within one to two business days and will find out where your order stands.

Related

• When your order ships
• How do I change or cancel my order

Updated on: 21/08/2026