When will my order ship?

How long your order takes depends on one thing: whether your watch includes personalization or engraving. The two timelines are different, so find the one that matches your order below.

Orders without personalization

This covers any watch ordered with no engraving, no custom caseback, and no logo.

Non-personalized watches ship within 5 to 7 business days.

There's no design step, so your watch moves straight into fulfillment after checkout and you'll get tracking details by email when it leaves us.

Orders with personalization or engraving

This covers engraved casebacks, custom artwork, handwriting, and logo work.

Personalized watches ship within about 3 weeks. That window is made of two separate intervals, and knowing both is the difference between a timeline that makes sense and one that seems to move:

1. Proof: three to five business days, counted from the day your design material reaches us.
2. Production: ten business days, counted from the day you approve the proof.

Together that's roughly 13 to 15 business days from submission to shipment, which is where the three-week figure comes from. Shipping time sits on top of both.

Why the two timelines differ

A personalized order isn't a watch pulled from a shelf. Between checkout and shipping, your design comes to us through the Design Concierge (a fifteen-minute call, or a reply to your order confirmation), then you approve a digital proof, then the engraving itself is done in the Chicago workshop. The process is described step by step in how to personalize your Hampden watch.

The important detail is where the production clock starts. It starts at approval, not at checkout and not when you send your design in. A week spent deciding between two concepts is a week added to the end of the three, rather than absorbed somewhere in the middle, which is why an order can sit past the window without anything having gone wrong.

Rush requests

If your order is urgent, Hampden can often accommodate rush requests. Email hello@hampdenwatch.com with your order number and the date you need it by, and we'll reply within one to two business days and tell you what's possible for your order.

Delays

There may occasionally be shipping delays beyond our control. Because each engraved caseback is made for one person, refunds can't be issued for delays once a personalization order has entered production.

The engraving itself is a different matter. An error that was present in the proof you approved is yours, while an error introduced against the approved proof is ours, and we remake the piece at no charge. What is a proof and how do I approve it covers the approval step. You'll see a proof before anything is cut. Tell us what to change and we'll send an updated one.

If your order is taking longer than the window above, contact us with your order number. For how to follow an order that has already shipped, see how do I track my order.

Updated on: 22/09/2026