• Do you ship internationally?

  Where Hampden ships, how to get a quote for a destination outside the US and Canada, and why personalized orders cannot go abroad.Few readers

• How do I track my order?

  How to find the status of a Hampden order, when a tracking number appears, and what to do if tracking hasn't moved.Few readers

• What arrives in the box?

  What a Hampden order looks like when it arrives, and how it's packaged when the watch is going to someone else as a gift.Few readers

• What is your return policy?

  Which Hampden watches can be returned, how long you have to report a defect or a mistake, and why personalized watches are excluded.Few readers

• How do I change or cancel my order?

  How to change the shipping address on a Hampden order, how to change a design or cancel, and the cutoff that applies to each.Few readers

• How do I place an order?

  The steps for ordering a Hampden watch on hampdenwatch.com, and what happens after checkout if you chose personalization.Few readers

• When will my order ship?

  Shipping timelines for Hampden watches, listed separately for orders without personalization and orders with personalization or engraving.Few readers

• When do I need to order for the holidays?

  How much lead time an engraved watch needs before the holidays, why the production clock starts at proof approval, and how to check your date with us.Few readers

• How does payment work, and what is the deposit?

  How watches and workshop seats are paid for, how to confirm a balance has been paid, and what to do if checkout will not complete.Few readers